Totango

MAY 15, 2024

“AI may not replace me, but AI will definitely change the way I work.” As CS grapples with rapidly evolving AI opportunities, executives from top companies gathered to share their hot takes on the advancements that will shape the future of the industry. Experts repeatedly reminded attendees that AI is not the goal.

AI 104

AI Sales Innovation B2B 104

Intercom

MAY 14, 2024

We’ve talked a lot about the positive changes AI is going to bring to customer experience and how support agents work, but what will it mean for support leaders? Introducing AI into your workflow will help you break free from the confines of the “old way” and be more impactful in your career. Here’s how.

AI 52

AI Start-ups Touchpoint Sales 52

ECXO

MAY 14, 2024

The Evolution of Business Relationships: Not B2B nor B2C, but H2H In the ever-evolving world of business, a new paradigm is emerging that transcends traditional models and approaches to commerce, which I am a big defender of. Sustainable Growth: By focusing on meaningful relationships, businesses can achieve more sustainable growth.

B2C 52

B2C B2B Artificial Intelligence Non-Profits 52

SurveySensum

MAY 16, 2024

In this competitive era, where consumer preferences are constantly evolving, businesses need more than their instinct to go forward. Market research empowers businesses to stay ahead of the curve, identify emerging opportunities, mitigate risks, and ultimately drive growth and profitability. And market research helps with just that.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. . Don't miss this exclusive event!

CX