Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

Execs In The Know

DECEMBER 6, 2021

Interestingly, a 2021 Medallia Institute/Josh Bersin research study found that companies who are employee experience leaders were 12x more likely to indicate revenue growth of more than 20% over the last year. #3: Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Interestingly, a 2021 Medallia Institute/Josh Bersin research study found that companies who are employee experience leaders were 12x more likely to indicate revenue growth of more than 20% over the last year. #3: Begin to build a case for the financial impact of uncovering and addressing employee and customer irritants. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52