Aquire

DECEMBER 21, 2021

This may be a factor in the Great Resignation — the trend of workers quitting their jobs en masse during 2021 — which seems to be affecting multiple sectors and industries. For customer service, there’s a straightforward solution: pull every CX tool together into one centralized platform. Happy holidays!

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Execs In The Know

JUNE 9, 2023

Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Although this number is up from 57% in 2021, it is still down substantially from 2020 when 71% of organizations had deployed (or planned to deploy) AI.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

SugarCRM

JUNE 30, 2021

For the increased accessibility that a virtual event offers and a world still socially distanced, we planned our third-annual SugarConnected series for 2021 to be entirely online—and what a success it was. It’s all about driving the highest level of predictability within your organization ,” explained Charlton. .

Artificial Intelligence 29

Artificial Intelligence CRM Predictive Analytics AI 29

SugarCRM

AUGUST 12, 2021

Your company should aim to deliver a better customer experience (CX). We call this the high-definition customer experience (HD-CX), and here are some reasons why you should strive for it. The road to HD-CX provides the opportunity to reassess your internal data quality throughout your journey. The reason?

CX 26

CX Predictive Analytics CRM Artificial Intelligence 26

Beyond Philosophy

MAY 12, 2021

Porte says they were hearing from their clients worldwide that 2021 was posing challenges for them. However, beyond that, 82 percent of respondents said that the challenges of managing customer engagement in 2021 were growing. Porte says that Verint researched this topic for several reasons.

Customer Expectations 88

Customer Expectations AI Machine Learning Technology 88

SurveySensum

JANUARY 26, 2022

So, to put forth your A-game you must keep track of the ever-evolving customer experience trends to come up with the best CX strategies to get into your customers’ good books and grow your business. Customer expectations are constantly changing, and keeping on par with it to meet your customer needs can help you enhance your business’s CX.

Customer Experience 59

Customer Experience Contact Center Machine Learning Omnichannel 59

1 to 1

JULY 29, 2022

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. Apparel companies Stitch Fix and ThirdLove are two examples of companies that tout their use of data analytics and artificial intelligence in their services.

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29