MattsenKumar

JUNE 6, 2021

In 2021, call centers stand at a unique juncture; from here, it is either all gloomy or all jovial. The first outbound call in 1957 was entirely made to sell products; in 2021, over a million outbound calls are made daily. Omnichannel Expertise . Ensures better compliance, which is often bound by time.

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

CommBox

JULY 27, 2021

We’ve gathered the top 5 challenges telecom companies face, and innovative ways to overcome them to achieve success: . To overcome this challenge, telecom companies need to implement a smart omnichannel solution that can upgrade their ways of communication and customer experience. . GDPR security compliance. Photo by Unsplash.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

DMG Consulting

JANUARY 10, 2022

The service world is also undergoing major innovation in the form of intelligent self-service solutions that customers find compelling and engaging and that are increasingly preferred over live agents to handle all but their most complex requests. Source: DMG Consulting, December 2021. CX is More Important than Ever.

Contact Center 77

Contact Center Artificial Intelligence Innovation Technology 77

CommBox

AUGUST 16, 2021

alone have lost more than $46 billion in room revenue since mid-February 2021. Solution : Implement an omnichannel customer communication platform. . Meet Commbox – an omnichannel communication platform that enhances customer experience and leads digital service, support, and sales teams to success. . In Conclusion.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

CommBox

AUGUST 16, 2021

alone have lost more than $46 billion in room revenue since mid-February 2021. Solution : Implement an omnichannel customer communication platform. . Meet Commbox – an omnichannel communication platform that enhances customer experience and leads digital service, support, and sales teams to success. . In Conclusion.

Hospitality 52

Hospitality Hospitality Omnichannel Compliance 52

MattsenKumar

JUNE 9, 2021

E-commerce players are investing in customer service trends and innovations because it: Reduces customer churn. Until 2019, the omnichannel support and self-help section were among the top priorities of e-commerce organizations. Reduce expenditure on every FTE and use it for customer service innovation. Raising return request.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

MattsenKumar

JUNE 11, 2021

Functioning with an old IVR or routing tool that only supports manual input and doesn’t take voice response as information is below customer service standards in 2021. Bring in a CRM Based Ticketing System: over 63% of organizations have agreed to increase their CX innovation investing by 50%.

Customer Service 52

Customer Service Contact Center E-commerce Net Promoter Score 52

MattsenKumar

MAY 20, 2021

With customers already frustrated and an agent trying to run them through the prescribed compliances, the call doesn’t end well. During times when organizations are investing heavily in CX innovation and customer experience optimization, not handling ASA promptly can prove expensive. How to Reduce Average Speed of Answer?

Contact Center 52

Contact Center Customer Satisfaction Omnichannel Customer Journey Map 52