2021 Contact Center VOE Voice of the Customer 
Execs In The Know
MAY 18, 2021
Our recent Customer Response Summit (CRS) — Spring 2021 event (April 26–28, 2021) played host to a variety of sessions including keynotes, case studies, and breakout groups, as well as four very powerful and timely panels, each one hosted by COPC Inc. Doing Contact Center Quality Assurance the Right Way.
Execs In The Know
DECEMBER 6, 2021
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.
Execs In The Know
DECEMBER 6, 2021
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. Employers are facing far-reaching challenges related to their contact center workforce that include: Difficulty hiring strong talent.
Expert insights. Personalized for you.
92 
Let's personalize your content