Execs In The Know

FEBRUARY 5, 2024

2024 is the Year of the Wood Dragon, which is thought to signify unprecedented opportunities for evolution and abundance. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for. Guest post written by OP360.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

SurveySensum

MAY 31, 2024

10 Ways to Leverage AI for Customer Experience (CX) in 2024 Now that you’ve understood how important AI is for customer experience in the current business landscape, let’s see the top 10 ways you can incorporate this technology in your CX domain in 2024. They purchase and engage from multiple channels as per their comfort.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Well, you’re in the right place!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically. SurveySparrow SurveySparrow is an omnichannel customer experience management tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In 2024, over 55% of web traffic is from mobile devices. Its features include sentiment analysis, language detection, and AI-driven insights, which cater to a wide range of business needs.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Logicalware

FEBRUARY 1, 2024

A simple guide to achieving conversation orchestration In the dynamic landscape of CX, contact centres need to embrace an omnichannel solution to stay ahead of the competition and ensure seamless customer journeys. At Puzzel, we are ready to be your partner in achieving excellent conversations in 2024 and beyond.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Social Media 52