2026 Artificial Intelligence Contact Center Outlook 
DMG Consulting
AUGUST 16, 2022
The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Not Just a Contact Center Solution. Market Outlook for IVAs.
Ameyo Callversations
AUGUST 24, 2022
With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. billion by 2026. Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Chatbots Trends and Future Outlook.
Expert insights. Personalized for you.
48 
Let's personalize your content