Logicalware

JANUARY 25, 2022

Forrester also believes ‘ human-centred technology ‘ will be one of the biggest drivers of innovation in 2022. Here’s what Sharon Leaver, their SVP of Research had to say: “Where will innovation come from? Omnichannel. Omnichannel customer service was a ‘nice-to-have’ for many years.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Interactive voice response systems were effective for what they were intended to do in the past.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Hodusoft

FEBRUARY 1, 2023

According to a recent study , the global market for mobile banking is expected to reach a staggering $ 1824 million by 2026, with a compound annual growth rate (CAGR) of over 12.2% Additionally, it offers omnichannel routing and social media integrations. during the forecast period.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52