Remove 2026 Remove Business Operations Remove Customer Expectations Remove Omnichannel
article thumbnail

5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

With greater internet accessibility and drastic change in customer behavior, the age of e-commerce began and continues to grow. According to Statista , the e-commerce sales figure is expected to reach 8.1 trillion USD by 2026. e-Commerce contact center software implements workflow automation to streamline business operations.