2026 Innovation Omnichannel Technology 
Logicalware
JANUARY 25, 2022
Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.
Fonolo
JANUARY 18, 2022
Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. Industry Report: State of the Contact Center 2022.
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DMG Consulting
AUGUST 16, 2022
Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. IVAs Are Good for Agents and CX.
Hodusoft
FEBRUARY 1, 2023
Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. Business phone services have evolved from uncooperative, clunky desk phones to cloud-based services using Voice over Internet Protocol (VoIP) technology.
1 to 1
OCTOBER 20, 2021
Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026.
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