Remove 2027 Remove Customer Satisfaction Remove Omnichannel Remove Unstructured Data
article thumbnail

Guest Post: Understanding Digital Customer Experience in Retail Industry

Shep Hyken

To rise to the top in retail customer experience and make an advanced customer interface, you wish to make customized encounters that resound over all your digital media. This is often termed an omnichannel approach. This will improve conversion by 10%, customer satisfaction by 50%, and reduce the cost to serve by 25%.

Retail 72