How AI is boosting agent intelligence—and evolving the CX team
Zendesk
APRIL 20, 2023
Despite the hype, AI isn’t here to replace your human agents. Quite the contrary, when human agents and AI join forces, they form a powerful CX team—one that builds on their strengths, while minimizing their weaknesses. With AI in their corner, they can instead focus on the tasks that make a difference.
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