Hodusoft

OCTOBER 3, 2023

from 2023 to 2030. The technology allows businesses to streamline their communication processes, enhancing productivity and efficiency, increasing revenues, lowering operational costs, and most importantly maintaining customer relationships. As per a report , The global market for unified communications was valued at $113.48

Innovation 52

Innovation Contact Center Technology Technology 52

Hodusoft

JANUARY 3, 2024

billion by 2030. This self-service feature enables customers to find information or complete tasks without agent assistance, improving efficiency and reducing the workload on agents. This integration enhances efficiency by providing agents with a comprehensive view of customer history, preferences, and previous interactions.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Ameyo Callversations

JUNE 28, 2022

This is one reason behind the tremendous growth of the customer support industry worldwide. As per statistics , the global customer experience management market size is expected to grow at a CAGR of 18.1% from 2022 to 2030. 93% of customers are likely to buy again from brands that offer excellent customer services.

Contact Center 52

Contact Center Omnichannel AI Sales 52

1 to 1

SEPTEMBER 27, 2021

The current customer journey is complex with many different parties involved and has multiple handoffs, points of friction, and potential points of failure. This is a prime opportunity for car manufacturers and other automotive players to improve the EV customer journey and build strong customer relationships.

Manufacturing 26

Manufacturing Omnichannel Touchpoint Sales 26

SugarCRM

MAY 19, 2022

AI tools also remove some of the day-to-day tasks from sales’ workload (like data management or routing agreements for approval), giving them more time to focus on deal strategy and building customer relationships. trillion to the global economy by 2030. Competitive intelligence.

AI 26

AI Artificial Intelligence Sales Manufacturing 26

SurveySensum

NOVEMBER 3, 2023

Proactive Outreach: Companies use this information to reach out to customers with timely offers or solutions, showing that they care about your satisfaction and well-being. Building Long-Term Relationships: This trend is all about more than just transactions; it’s about nurturing customer relationships.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Steven Van Belleghem

SEPTEMBER 15, 2020

An interesting development here is the introduction of “voice”, like in the case of Walmart partnering with Google Home in order to provide customers with the ability to shop for more than 2 million items through voice shopping.

Retail 59

Retail E-commerce Machine Learning Entertainment 59