SurveySensum

DECEMBER 22, 2023

During the call, the agent asked for a 5-star rating in the NPS survey, explaining that it impacted his monthly review and incentive. Unfortunately, this is not an isolated case of NPS gaming. While your NPS score will be high, this only gives you a false sense of growth and even damage your brand’s reputation.

NPS 52

NPS Gaming Education Customer Satisfaction 52

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. Customer satisfaction drives key metrics like your Net Promoter Score (NPS).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

SEPTEMBER 4, 2023

Product Market Fit (PMF) surveys help you determine whether your product truly satisfies your target audience and, whether your business is on the right track. They provide actionable insights that enable you to make informed decisions, refine your product, and grow your customer base. When should you launch Product NPS surveys?

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Easy setup of NPS dashboards for individual departments.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52