SurveySensum

NOVEMBER 11, 2021

Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. High pricing and low collaboration features have also pulled the customers from Qualtrics. The Merger! Not user-friendly. Too Pricey.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

APRIL 24, 2018

You won't be able to see a complete picture of your customer experience without looking at all metrics. You want to see a complete view of your customers, what's going on, trends, etc. to be able to identify actionable insights on which you can take action to improve the customer experience."

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Qualtrics

SEPTEMBER 24, 2019

It’s about gathering and distributing actionable customer insights across the whole of the organization. For example,” says Aimee, “how does your CX team share actionable insights across the business? Is it done in such a way that allows people to diagnose customer pain points?

CX 22

CX Close the Loop Actionable Insights Innovation 22

Qualtrics

AUGUST 22, 2019

How do I deliver a great business-to-business (B2B) customer experience (CX)? By 2020, Accenture Interactive predicts digital CX will be the main differentiator for B2B companies. How do we ensure action is taken? One of the biggest and most common CX failures is not taking action on the feedback you’ve acquired.

B2B 29

B2B CX B2C Close the Loop 29

SurveySensum

MAY 19, 2023

Acting on the feedback and improving the services show how much you value the customers, further increasing loyalty. Reasons Why You Should Measure NPS in Banks and Other Financial Services Following are some of the main reasons you should measure NPS in banks and other financial services.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52