Actionable Insights Customer Expectations Customer Retention Social Media 
Intercom, Inc.
JUNE 14, 2022
It’s closely connected to customer relationship management, and also uses the abbreviation CRM. Customer relationship marketing involves a more long-term view, with far-reaching benefits for building brand reputation, improving customer retention, and increasing customer lifetime value.
Hodusoft
AUGUST 3, 2022
Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service. For instance, an agent is assigned for a specific channel, say, social media.
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SurveySensum
JUNE 29, 2023
Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. So, how can you build strong customer relationships?
SurveySensum
MARCH 27, 2024
It encompasses a wide range of insights, including satisfaction levels, areas of improvement, preferences, and expectations. Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels.
Hodusoft
SEPTEMBER 29, 2022
It gathers data from all the conversations occurring through communication channels such as email, social media, voice calls, live chats, etc. Compiling data from all the channels creates customer profiles. Similarly, omnichannel analytics assembles the data from all the communication channels to drive actionable insights.
SugarCRM
MAY 28, 2024
You need the right tools and data sets to work with to accelerate growth through your customers. Let’s dive into everything you need to know about how cross-departmental collaboration to boost your customer retention rates. This involves continuous engagement, personalized experiences, and excellent customer service.
Hodusoft
DECEMBER 16, 2022
Customer expectations have evolved, today they use multiple communication channels to reach out to a business. A simple call no longer makes the cut, they expect a business to be responsive on social media, chat, and emails too. helps businesses understand customer experience and work on areas of improvement.
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