Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. The right tool will help you: Quickly grow your business with insights.

Social Listening 110

Social Listening AI Social Media CXM 110

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking can give your organization the edge to capture additional market share, increase customer retention and engagement, and provide an excellent customer experience (CX). Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

OCTOBER 20, 2021

Or, maybe, it’s about engaging with your customers with the right message, on the right channel, at the right time? Social media is now ubiquitous to the customer experience. There is no one way to think about your social media strategy — you must be thinking about all of these aspects. Fewer silos and dead ends.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85