Actionable Insights Predictive Analytics Retail Touchpoint 
eglobalis
FEBRUARY 3, 2025
For instance, Oracle uses its Oracle CX Unity platform to unify customer data across touchpoints , enabling businesses to create personalized experiences at scale. Predictive Analytics for Proactive Support Predictive analytics powered by AI allows B2B businesses to anticipate customer needs and address issues before they arise.
Lumoa
SEPTEMBER 11, 2023
It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Mapping Out Different Touchpoints How does a consumer go from never having heard of your company to a loyal, repeat customer? This transformative arc is their customer (or buyer) journey.
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Lumoa
SEPTEMBER 11, 2023
It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Mapping Out Different Touchpoints How does a consumer go from never having heard of your company to a loyal, repeat customer? This transformative arc is their customer (or buyer) journey.
SurveySensum
OCTOBER 17, 2023
Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. You can launch any type of survey in less than 10 minutes.
SugarCRM
AUGUST 19, 2019
With many retailers leveraging their logistics providers to pack and ship items to customers direct, these businesses are no longer just servicing their own B2B customers, they’re responsible for meeting the needs of their customers’ customers too. How easy was it to place an order? Was it trackable? How long did it take to arrive?
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