Actionable Insights Social Listening Start-ups Touchpoint 
Lumoa
APRIL 28, 2024
The pressure is rising for businesses to step up their CX game. In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. And they can make timely decisions that will improve KPIs up to three times.
Lumoa
MARCH 12, 2023
Listening to the voice of the customer sounds appealing in theory. One of the easiest (and smartest) ways to start is by implementing a customer experience platform. Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zendesk
OCTOBER 20, 2023
Once you download our customer service plan template below, you’ll already be familiar with the sections and ready to start creating. Outline your customer journey map A customer journey map is a visual representation of every touchpoint throughout the customer lifecycle and the customer sentiment along the way.
SurveySensum
SEPTEMBER 25, 2023
SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. These are real-time insights that can be used to make immediate changes to your content strategy. Gathering relevant data is the starting point, but correct analysis is crucial.
SurveySensum
SEPTEMBER 14, 2020
Their biggest challenge is to keep up with the existing customer base. Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Listen to your customers with a comprehensive VOC program and analyze their feedback lucratively.
Expert insights. Personalized for you.
83 
Let's personalize your content