DMG Consulting

OCTOBER 6, 2023

Generative AI for the Service World DMG defines Generative AI as “a type of artificial intelligence that leverages deep-learning algorithms to produce new content (e.g., Generative AI is ideal for service organizations due to its ability to create content in response to inquiries.

AI 59

AI Contact Center Artificial Intelligence Omnichannel 59

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Logicalware

FEBRUARY 11, 2024

Three years ago, Sutton Council embarked on a transformation project to revamp its customer service strategy, including its telephony system and hardware. Fostering resident trust and reliability “At Sutton Council, prioritising customer service is paramount to our organisational values.

Technology 59

Technology Technology CX Omnichannel 59

Logicalware

JUNE 7, 2022

Efficiency is top of mind for customer service and support leaders right now – and rightly so. They need to automate as many customer interactions as possible and streamline workflows, so agents don’t burn out and service quality can remain high. Puzzel Performance Management. Puzzel Smart Chatbot.

Case Management 52

Case Management Start-ups CRM Customer Satisfaction 52

SugarCRM

OCTOBER 27, 2022

That’s why we decided to sit down and craft this post to help recap the events that have taken place to ensure our community and customers who could not make it still have access to the announcements, keynotes, and overall highlights of the event! Adrian Swinscoe is a best-selling author on customer service, experience, and engagement.

B2B 26

B2B E-commerce CRM CX 26

Fonolo

FEBRUARY 13, 2019

By the way, don’t forget to check out the report we just released: On the Horizon: Customer Service Trends in 2019. Also, see “ AI is Not Reducing Call Center Agent Employment.”. ” Our favorite chart: Report #3: Choose the Right Customer Service Solution for Your Business. Who wrote it: Contact Babel.

Contact Center 57

Contact Center Technology Technology CRM 57