Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Uniphore

SEPTEMBER 9, 2021

Artificial intelligence (AI) is a field that often attracts hyperbole and misinformation fueled by a general lack of understanding. Popular media hasn’t done much to help the public image of AI, with stories of machines capable of thinking for themselves, stealing people’s jobs and threatening humanity. Reinforcement Learning.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Callminer

FEBRUARY 23, 2021

To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. AI is here to stay. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.”

Technology 376

Technology Technology E-commerce Contact Center 376

CommBox

JANUARY 28, 2024

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. 56% of customers prefer to message rather than call customer service.

AI 52

AI Customer Service Real Estate B2C 52

CommBox

SEPTEMBER 20, 2021

In 2019, Gartner stated that 91% of organizations plan to deploy AI in self-service within three years. These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. . © Rawpixelimages | Dreamstime.com.

AI 96

AI Customer Service B2C Real Estate 96

DMG Consulting

SEPTEMBER 7, 2023

These applications have always been one of the leading productivity tools in contact centers. AI Continues to Drive Innovation Artificial intelligence continues to make a huge contribution to WFM solutions. The inclusion of AI and automation throughout WFM suites greatly enriches these solutions.

CX 48

CX Contact Center Real Estate AI 48

1 to 1

MAY 19, 2020

For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance strategies that carried them through the crisis in the first place may be their best move. Before COVID-19, many contact centers were operating in varying degrees of centralized hubs.

Real Estate 26

Real Estate Contact Center Innovation Case Management 26