Hodusoft

OCTOBER 14, 2022

5 Ways to leverage eCommerce Contact Center Software to improve CX. The e-commerce contact center has been realized as one of the most powerful tools in this battle. The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Aquire

OCTOBER 5, 2021

Before you get into the complex stuff, like artificial intelligence or visual search, make sure that the core pillars of digital customer service are effective: namely, your website and contact center. Be omnichannel. That’s where an omnichannel strategy and implementing omnichannel technology come in.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Fonolo

MAY 7, 2019

By making social listening a key part of their strategy, the media giant solves customer problems proactively. When implementing a customer service strategy, a brand must have a strong, omnichannel approach to providing consumer support. Live Better Electronically: AI and the Customer Experience. What’s Inside: .

Social Media 70

Social Media Customer Service Omnichannel Social Listening 70

Comm100

FEBRUARY 5, 2018

Social Media Software. Multichannel and Omnichannel Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. What Customer Engagement Software Tools Are There?

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. As a social media software, it excels in marketing.

Social Media 42

Social Media CRM Omnichannel Invoicing 42