The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
Here are the components of the contact center of the future: A Hybrid Model. Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. Contact centres are not “safe” from that at all. Thanks to all contact center experts for sharing their expertise and wisdom.
52 
Let's personalize your content