AI, Customer Experience, CX and Hawaii

10 ways to keep delighting your customers when your budgets are under pressure

Steven Van Belleghem

OCTOBER 5, 2022

Speed is of the essence in customer experience. If a company is highly hierarchical and controlling, employees will often be blocked from delivering a great customer experience. Trust is free but highly valuable to deliver the best CX. One of my favorite “CX in times of Covid stories” comes from Delhaize.

CX Customer Satisfaction AI Customer Experience

The most important customer service skills for 2021

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

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Customer Service Customer Expectations AI Social Media

Tech Customer Success

10 ways to keep delighting your customers when your budgets are under pressure

The most important customer service skills for 2021

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