AI Customer Experience CX Iowa 
Comm100
DECEMBER 15, 2021
Unfortunately, these interactions have become synonymous with poor, and even terrible, customer experience (CX). . Welcome AI chatbots . Iowa’s chatbot dates back to late 2018, and capabilities continue to be added as new needs arise. Seventeen agencies now use it, and so does the public.
Beyond Philosophy
JUNE 9, 2022
These examples bring me to the most critical question every organization should ask: is the move to self-service going to make customers’ lives easier? Improvements to the Customer Experience are secondary to saving the company money. However, self-service can also be an opportunity to improve the customer experience.
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