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30 Chatbot Statistics That Will Define Customer Experience in 2021 and Beyond

Aquire

You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. . 30 conversational AI statistics . billion in 2020 to $13.9 Gartner ). Gartner ).

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Digital Transformation: What is it? 10 Successful Big Brand Examples

Aquire

Industries from insurance to real estate feel the benefit of implementing digital transformation. United Airlines meets customers wherever they are. Agent on Demand has served thousands of passengers and proved a real boon to United’s customer satisfaction scores. 10 Examples of digital transformation.

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How Customer Experience is shaping during COVID-19 with ‘New Normal’

SurveySensum

With this new AI-powered virtual experience, Amazon customers can now try on thousands of lipstick products, save photos on their devices to share with friends and ultimately purchase with greater confidence. Brands have started their trials to prepare future in-store experience for customers. Lightened the bulky headers.