CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

Ameyo Callversations

NOVEMBER 10, 2021

Now, we’re taking it one step further – we’ve acquired Cogno AI , a conversational AI company, to bring intelligence to our platform. Exotel will now help you have more intelligent conversations with your customers across channels. Sentiment analysis with conversational AI has proven to help businesses get better results.

Omnichannel 52

Omnichannel AI Sentiment Analysis Contact Center 52

Execs In The Know

AUGUST 26, 2021

On August 19, Execs In The Know facilitated an Executive Virtual Roundtable session dedicated to discussing omnichannel customer care, with an emphasis on discussing key metrics as well as current challenges. What is Omnichannel? Omnichannel Metrics — What Matters Most.

Omnichannel 98

Omnichannel CXM Net Promoter Score Artificial Intelligence 98

Execs In The Know

OCTOBER 10, 2022

These shifting expectations have paved the way for two unique but often misconstrued customer experience (CX) approaches: omnichannel and multichannel. The lines between omnichannel and multichannel customer experience often blur, and even though the terms are sometimes used interchangeably, they are not the same.

Omnichannel 59

Omnichannel Customer Experience Contact Center E-commerce 59

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

Comm100

MAY 7, 2024

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service expectations than they did just one year ago, according to a recent Microsoft study. Fast response times boost customer satisfaction, showing that concerns are quickly addressed.

Customer Service 75

Customer Service Omnichannel Social Media AI 75

Fonolo

FEBRUARY 2, 2021

Some, like the move to cloud-based contact center technology , were hastened in the last year. Here are some of the ways call center trends around technology have changed. Major Call Center Technology Trends in 2021. More omnichannel workstations. More AI-powered assistants for agents.

Contact Center 91

Contact Center Technology Technology Omnichannel 91

Zendesk

MAY 8, 2023

In response to macroeconomic pressure, technology companies of all sizes have been tightening their belts and flattening their org structures. With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount. ” How Unity saves $1.3

AI 98

AI CX Customer Satisfaction Omnichannel 98

Hodusoft

FEBRUARY 9, 2022

Contact Center Technology Trends to Watch in 2022. New technologies are flooding the market with an intent to help the call center and contact center industry address its myriad challenges. The industry is looking forward to a new year full of personalized solutions, advanced contact center technology, and conversational AI.

Contact Center 98

Contact Center Technology Technology Social Media 98

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Fonolo

FEBRUARY 14, 2023

As technology gets smarter and more intuitive, so does the contact center that benefits from it. Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. Call centers have always relied on different forms of automation to provide swift service to their clientele.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Zendesk

JUNE 9, 2022

This business should have invested in an omnichannel customer experience, which would have united online and offline channels—and likely resulted in a sale. But according to the Zendesk Customer Experience Trends Report 2022 , only a third of companies are omnichannel. Only a third of companies are omnichannel.

Omnichannel 98

Omnichannel Social Media CRM Sales 98

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? Because acquiring a new customer can cost five times more than retaining an existing one. So, what exactly is customer satisfaction?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

CommBox

SEPTEMBER 26, 2021

Customer communication is the backbone of every enterprise that’s on its growth path. Luckily though, technology has enabled businesses to communicate with their customers efficiently. Global businesses are using multichannel and omnichannel approaches to communicate with their customers. They are: Customer angle.

Omnichannel 88

Omnichannel Start-ups Retail CRM 88

Comm100

MARCH 30, 2021

The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Fortunately, the situation is far from hopeless: omnichannel customer service answers these problems and more.

Omnichannel 105

Omnichannel Social Media Education Start-ups 105

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.

Contact Center 87

Contact Center Technology Technology Artificial Intelligence 87

CommBox

AUGUST 10, 2021

Service providers worldwide, such as telecom companies, financial organizations, retailers, healthcare providers, and more, are constantly scaling up their capabilities through technology in order to improve customer service and customer experience. . Solution : Implement an omnichannel customer communication platform. .

Government 52

Government Omnichannel Customer Service Compliance 52

Hodusoft

AUGUST 3, 2022

7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software. Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Fonolo

MAY 19, 2022

The customer service climate is constantly evolving, which means your contact center’s operation must adapt to keep up. Contact center technology is a key component of the way your business functions. And let’s not forget the boom in cloud-based technology adoption. Our Top 6 Contact Center Technology Picks for 2022.

Contact Center 67

Contact Center Technology Technology Artificial Intelligence 67

CommBox

JUNE 25, 2023

Is there a fundamental principle that governs how businesses address the ever-growing volumes of customer communication? When customer volumes surge, companies typically respond by increasing their human resources—agents tasked with handling inquiries and ensuring customer satisfaction. Indeed, there is.

AI 52

AI Customer Service Net Promoter Score Contact Center 52

Ameyo Callversations

FEBRUARY 9, 2022

Yet, responding to customers according to their preferred channel at the desired time can be cumbersome. Conversational AI can become a powerful tool in this context. It helps improve customer communication efficiently by providing fast and accurate responses to their queries. What Is Conversational AI?

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Let’s explore what forms that technology can take.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Logicalware

NOVEMBER 27, 2023

In the spotlight of Puzzel’s annual event, Elevate ‘23, we delved into the critical realms of customer experience and artificial intelligence. Joined by Tanja Ammentorp, Customer Service Director at JYSK , she gave an exclusive look into the strategies and technologies propelling JYSK to the forefront of customer-centric innovation.

Artificial Intelligence 52

Artificial Intelligence Close the Loop Customer Experience Omnichannel 52

Comm100

MAY 13, 2020

Research shows that companies with extremely strong omnichannel customer engagement retain on average 89 percent of their customers, compared to 33 percent for companies with weak omnichannel customer engagement. Shopping for an omnichannel solution can be intimidating. The Essentials.

Omnichannel 59

Omnichannel Artificial Intelligence CRM Contact Center 59

CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . Commbox Chatbots: Use Conversational AI to Boost Your Sales.

Sales 98

Sales AI Healthcare Omnichannel 98

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. This can directly lead to improved customer satisfaction, increased sales, and more repeat business. High workloads, outdated or inadequate technological tools, and lack of adequate training are among the primary obstacles.

Omnichannel 53

Omnichannel Social Media Customer Satisfaction AI 53

CommBox

OCTOBER 29, 2021

We’re proud to work with our customers as we continue on our mission to help companies move to digital and automated customer communication at scale,” said Eli Israelov and Yaniv Hakim, Founders and Co-Chief Executive Officers of CommBox. Yigal Arnon & Co. served as legal counsel to PSG, and Raz, Dlugin & Co. About CommBox.

Omnichannel 52

Omnichannel Legal Social Media AI 52

Callminer

DECEMBER 5, 2019

Microsoft’s Richard Peers predicted that by 2020, 85% of all customer service interactions would be handled without the need for a human agent. This means that contact centres need to be integrating new technologies into their organisations in order to stay ahead of their competition. Analytics Emerges as a Barrier Buster.

Predictive Analytics 207

Predictive Analytics Unstructured Data Omnichannel Touchpoint 207

Fonolo

MARCH 19, 2019

By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. The Benefits of Improved Customer Service. Industries like retail, hospitality, and healthcare have continued to raise the bar to meet customer expectations. A study by J.D.

Technology 106

Technology Technology Customer Service Social Media 106

CommBox

AUGUST 9, 2023

In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall customer satisfaction. Many businesses realize that limited availability negatively impacts the customer experience, often leading them to refrain from even offering 24/7 assistance.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. Our comprehensive guide breaks down the types, applications, examples, benefits, and challenges of generative AI, so you can maximize your overall customer experience now and in the future.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Comm100

SEPTEMBER 25, 2021

Yet, these examples could be far from what some customers are looking for, and it’s crucial to know what it means. This article will cover the following: Digital Transformation in Customer Service Significance of Omnichannel Customer Service Importance of Personalization Strategy and Ideas Using Software for Customized Customer Service.

Customer Satisfaction 52

Customer Satisfaction Customer Service Artificial Intelligence Omnichannel 52

Fonolo

FEBRUARY 2, 2023

If so, you need to familiarize yourself with the latest tools and technology. While robots and AI aren’t quite ready to take the reins of customer calls, they are more than capable of assisting your call center agents in their daily work to create a friction-free experience for your customers. Read on to find out!

Contact Center 140

Contact Center Sentiment Analysis AI Machine Learning 140

Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.

AI 52

AI Customer Service Customer Experience Machine Learning 52