Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. A Historical Perspective The conversation about automating high-volume, low-complexity tasks through technology isn’t new.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

SurveySensum

MAY 31, 2024

“60% of CX Leaders Expect AI to Have ‘transformative’ or ‘significant’ impact.” With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. AI isn’t just talk anymore, it’s turning out to be a strategic tool in the business realm.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! As customer experience leaders, it’s our responsibility to learn how we can apply AI to transform our customer experiences.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

SugarCRM

JULY 7, 2022

Technology for collecting, managing, and advancing customer interactions is vital for all businesses. Here are three ways businesses can use technology to maximize the value and productivity of a hybrid and remote workforce: 1. Capture, Manage and Analyze Customer Data. Ensure Your CRM Tools Are Fit for the Purpose.

Technology 55

Technology Technology Data Entry ML 55

Fonolo

APRIL 18, 2023

Is your contact center staying on top of advancements in AI and automation ? Automation Strategies to Future-Proof Your Contact Center You can lock-in easy wins by deciding to strategically deploy automation and AI in your contact center. Machine learning This type of automation is usually coupled with an AI application.

Contact Center 81

Contact Center Machine Learning Sentiment Analysis Data Entry 81

Fonolo

APRIL 18, 2023

Is your contact center staying on top of advancements in AI and automation? You can lock-in easy wins by deciding to strategically deploy automation and AI in your contact center. Automation is the practice of using technology (usually software) to perform time-consuming or repetitive tasks. What is Automation?

Contact Center 67

Contact Center Machine Learning Sentiment Analysis Data Entry 67

Fonolo

FEBRUARY 14, 2023

As technology gets smarter and more intuitive, so does the contact center that benefits from it. Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. So you can imagine the sheer volume of data your call center collects on a regular basis.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142