SugarCRM

SEPTEMBER 26, 2023

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. That information can be used to spot purchase patterns or make recommendations using AI paired with analytics.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. Predictive analytics also mean preempting and predicting issues or upsell and cross-sell opportunities.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Fonolo

MAY 23, 2023

Let’s dive deeper into the key components that make up a hyper-personalized customer experience: Proactive Problem Resolution: Using customer data and predictive analytics, contact center managers can identify customer’s needs and potential pain points and proactively address them. It’s worth it!

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. The problem is, many lenders are still using traditional manual methods (“stare and compare” analysts anybody?) of processing loan applications.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Sprinklr

OCTOBER 20, 2021

An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Aquire

SEPTEMBER 18, 2021

Reverse-engineer the experience you want to deliver. Apply AI technology. This experience can be enhanced by AI tech. Here are some benefits of AI: Enable auto-responses to routine customer queries, guiding your audiences with carefully curated content. Reduce churn with predictive analytics.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

SugarCRM

JANUARY 31, 2023

Sugar Sell makes sales forecasting a breeze with its improved prediction features. Powered by AI, Sugar Sell can predict future sales volumes despite the lack of complete CRM data. Its predictive analytics features tap into external data points to analyze aspects of sales not included in your sales data.

Predictive Analytics 26

Predictive Analytics CRM Engineering AI 26

DMG Consulting

APRIL 13, 2022

AI-enabled new-gen WFM revolutionizes the staffing paradigm. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. DMG Consulting Releases 2022 – 2023 Workforce Management for the Enterprise Report. MEDIA ALERT. What: Releases 2022 – 2023 Workforce Management for the Enterprise Report.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Aquire

AUGUST 27, 2021

Hyper-personalization is the use of artificial intelligence (AI) and real-time customer data to display relevant content, products, services, and information to each individual user or customer. But, hyper-personalization would be something like Spotify’s recommendation engine or advertising based on location tracking.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

Ameyo Callversations

APRIL 21, 2022

Next-gen technologies such as AI, ML, NLP, AR/VR, and more are capable of helping reduce cost and improving metrics such as revenues, wallet and market share, and steady cash flows. These span from a basic service around storage, networking, and computing to advanced frameworks for using AI and ML models.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. It requires careful planning and execution to ensure seamless integration of advanced tools such as AI-driven chatbots, CRM systems, and analytics platforms.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

AUGUST 12, 2021

We recently launched SugarPredict , our advanced predictive analytics engine that can compile data and information from across all your systems and public sources, and accurately predict which leads in your pipeline are more likely to convert based on historical data and trends. Improve Data Quality through AI.

CX 26

CX Predictive Analytics CRM Artificial Intelligence 26

SugarCRM

JUNE 7, 2021

Where time-aware CRM provided the history and context of the customer’s journey, the HD-CX standard capitalizes on that information by providing predictability; that is, the ability to foresee, with a high degree of accuracy, what a customer or prospect’s needs will be and the best way to move forward on them.

Sales 48

Sales Predictive Analytics CRM Customer Relationship Management 48

CX Journey

MARCH 7, 2019

4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now. AI-powered chatbots prove to be effective delivering frontline service and agent assistance, reducing their load of trivial and mundane tasks.

Customer Experience 42

Customer Experience Social Media Omnichannel Artificial Intelligence 42

CX Journey

MARCH 7, 2019

4 Technology for faster service Artificial intelligence (AI)-powered chatbots in customer service have been a hot trend for a while now. AI-powered chatbots prove to be effective delivering frontline service and agent assistance, reducing their load of trivial and mundane tasks.

Customer Experience 32

Customer Experience Social Media Omnichannel Artificial Intelligence 32

1 to 1

JULY 29, 2022

The company is also using digital marketing strategies such as search engine optimization (SEO), link building, and pay-per-click (PPC) marketing to strengthen its brand. Businesses can capture a wider range of audiences if they work on putting a more personal touch side by side with automation and predictive analytics today,” Lee says.

Manufacturing 29

Manufacturing Artificial Intelligence Predictive Analytics Contact Center 29

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Put in the work with your customers.

AI 118

AI Start-ups B2B Predictive Analytics 118

SurveySensum

NOVEMBER 23, 2023

Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. It also lets you monitor the NPS score in real-time with a fully-fledged dashboard to compare the customer experience at different touchpoints and predict churn.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Qualtrics

APRIL 5, 2021

Qualtrics makes it really easy to understand your results by viewing charts that make it easy to spot trends and then make decisions.” - Brandon O, Senior Product Design Engineer See all reviews. Powerful analytics. Key driver analysis — identifies the most important factors behind an outcome (e.g.

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26