Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 20, 2023

Some common tools include: Ticketing system Communication channels Self-service resources AI and automation Reporting and analytics 7. This helps you identify where you’re successful and where you need to improve. Determine if the tools already exist in your text stack or if you need to add them.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Need : Customer service software, sales tools, omnichannel software, live chat software. Zendesk divides its software into separately priced sub-products, meaning that to get its full omnichannel functionality, you have to pay more. Company Seeks Tool for Advanced Marketers.

Social Media 42

Social Media CRM Omnichannel Invoicing 42