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Speech Analytics and AI Is a Winning Combination

DMG Consulting

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. By Donna Fluss.

AI 48
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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.

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The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

Usage of smart technology. Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. As a rather young and fully digital company (started in 2014), all our systems and technology are in the cloud, meaning that wherever there is a computer and internet, we can work.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. Both groups of technologies can be utilized to make analytics more actionable.