Zendesk

SEPTEMBER 27, 2022

Secretary of Transportation, said of this summer’s travel woes. Things have gotten so bad that on September 1, the Department of Transportation launched an online dashboard to help air travelers keep track of cancellations and delays. Create better CX with omnichannel service. Use AI-powered bots. Even the U.S.

CX 52

CX Social Media Transportation Omnichannel 52

Aquire

MAY 24, 2021

According to the International Air Transport Association, demand for air travel decreased by 65.9 In particular, AI technology — often in the form of chatbots — has proved invaluable in improving automation and self-serve options. percent in 2020, compared to 2019. Digital technology makes this possible.

Customer Service 105

Customer Service Net Promoter Score Social Media Omnichannel 105

SurveySensum

JULY 19, 2023

Meet Your Customers Where They Are The goal of seamless omnichannel integration is to break down the barriers between channels, providing customers with a frictionless and convenient experience, regardless of the touchpoints they choose to engage with. Sephora is a prime example of seamless omnichannel integration in retail.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40