Execs In The Know

JUNE 9, 2023

Welcome to a new era of call centers, where cutting-edge Artificial Intelligence (AI) technologies are revolutionizing the customer service landscape. Today, AI is paving the way for personalized, efficient, and engaging interactions that leave customers delighted and businesses thriving.

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Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

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Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

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Ameyo Callversations

AUGUST 24, 2022

This is where conversational AI plays a vital role by delivering efficient customer interactions and fast responses to their queries. With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Also, chatbots will become the harbinger of AI in different industries.

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Ameyo Callversations

MARCH 2, 2022

Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022.

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Zendesk

OCTOBER 25, 2023

What is AI for employee experience? AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks.

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DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

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Lumoa

JANUARY 11, 2022

Lumoa With Lumoa you can easily find out what drives your NPS score up and down Lumoa is one of the leading AI-based customer insight platforms that help companies gather and generate insights from customer feedback. Sentiment analysis Yearly, weekly and monthly tracking of trends Read more: Surveysparrow 5.

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Zendesk

OCTOBER 4, 2023

5 components of intelligent automation How can AI automation help employees work more efficiently? Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? What is the difference between AI and intelligent automation (IA)?

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SurveySensum

MAY 2, 2024

The Magic of Speed Imagine a chat window where a customer’s complaint is instantly analyzed and addressed by an AI-powered assistant, offering solutions and predicting their next need. This is the future of closing the loop: technology-powered real-time responsiveness.

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SugarCRM

DECEMBER 14, 2023

For manufacturers, data analytics are a critical part of their establishments. With the help of analytics, you can access real-time insights and get recommendations for process improvements, predictive maintenance, and more. Below are some of the main types of data analytics.

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SurveySensum

NOVEMBER 23, 2023

It should blend effortlessly with your technology, workflows, and communications. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. So look for an NPS tool that integrates with your existing applications seamlessly.

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