Fonolo

DECEMBER 8, 2023

Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to participate! We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

Sprinklr

JULY 22, 2021

Just reward for years of dedication to their sport. From trending mentions to top sporting events to a global heat map, you’ll be able to keep tabs on all of the social conversations surrounding the Tokyo Summer Olympics, no matter what digital channel they’re on. Top Sporting Events. Individual Sporting Deep Dives.

Sports 98

Sports CXM Gaming Social Media 98

Intercom

DECEMBER 19, 2023

Tech revolutions can sometimes be hard to notice at the very beginning, but the arrival of ChatGPT and generative AI over the past 12 months was not so much a tremor as an earthquake, transforming tech and reshaping entire industries. Yes, AI is coming to take away the boring, repetitive tasks that support reps didn’t want to do anyway.

AI 96

AI Engineering Sports Customer Service 96

Bill Quiseng

NOVEMBER 1, 2023

We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. It’s because most of us can only remember up to three things. In the very beginning, there were only three TV channels using only three letters: ABC, NBC, and CBS. Aladdin’s genie had three wishes. The Werewolf confronted Three Little Pigs.

CX 97

CX CXM Customer Journey Map Sports 97

Fonolo

SEPTEMBER 13, 2018

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”.

Sports 83

Sports Gaming Contact Center Social Media 83

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly.

Customer Journey Map 83

Customer Journey Map Sports Innovation Touchpoint 83

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service AI Sports 72

Shep Hyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Why AI Customer Journeys Need More Friction by Renée Richardson Gosline. Harvard Business Review) Friction isn’t always a bad thing, especially when companies are looking for responsible ways to use AI.

Customer Service 61

Customer Service Artificial Intelligence AI Sports 61

Helpt

JANUARY 18, 2024

Day 2: The Marvels of MedTech and AI's Promise With the first light of day came a fresh burst of energy. I briefly imagined a future where I could sport a pair of shiny Nike-branded robotic legs that could efficiently whisk my 93-year-old body around CES 2075. futures, the AI zone was no less impressive.

AI 52

AI Entertainment Sports Gaming 52

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Intercom, Inc.

SEPTEMBER 15, 2021

Kevin has written and co-authored books such as Unscaled: How AI and a New Generation of Upstarts Are Creating the Economy of the Future , The Maverick and His Machine: Thomas Watson Sr. It was trying to give us online sports when we were still dialing up modems and barely able to download a photograph. .”

Sports 205

Sports Start-ups CXM Innovation 205

CSAT.AI

APRIL 26, 2023

So if you want your customer service agents to have a background in sports or education that’s possible. is a patented, AI driven SaaS. The post Customer Service Business Process Outsourcing: Save Time and Money appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Customer Service 82

Customer Service Sentiment Analysis Sports Start-ups 82

Sprinklr

OCTOBER 20, 2021

Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Learn more about Sprinklr’s AI-powered social listening tool. Three key differentiators to look for.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Experience Investigators

APRIL 23, 2024

CX leaders can prioritize improvements around the employee experience for service in things like knowledge bases, AI tools, and more visibility for key customer data. Strategic Investments in Customer Experience As we often say, CX is a team sport. CX leaders need to constantly ensure investments are yielding the desired outcomes.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Zendesk

APRIL 7, 2023

Business changes are happening faster than ever With the rapidly changing technology landscape, including the acceleration of generative AI , companies have to shift their strategies to keep up with this accelerating speed of change. AI is a good example. Training an AI model can take six months or more.

Compliance 52

Compliance AI Gaming Start-ups 52

Fonolo

AUGUST 4, 2020

Things like sponsoring sporting events form associations in consumers’ minds; RedBull has cemented its place as an ‘Xtreme Sports’ brand very effectively over the last decade. And cozying up to a sports team or an ‘influencer’ in your niche can quickly win you fans of your own by proxy.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. More options: Turo offers a wide range of vehicles to choose from, including luxury cars, sports cars, and trucks. Our largest contact type is billing.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

CSAT.AI

AUGUST 3, 2022

They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. Using AI based applications in the Zendesk marketplace that integrate seamlessly, you can scale with the ease of automation. That’s some impact. . Embracing Change.

Entertainment 102

Entertainment Sports Innovation Gaming 102

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

Sprinklr

JULY 9, 2021

Our world-class team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Software development is also a team sport. Today, we’re spotlighting Justin Garrity, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Lumoa

JUNE 26, 2023

Consider a customer looking to buy sports shoes from a popular brand. You can leverage AI chatbots and automated messages to solve customer queries. Their AI-based platform remembers search criteria, such as size, color, and brand, to create recommendation lists.

Omnichannel 83

Omnichannel Net Promoter Score Customer Experience Social Media 83

CSAT.AI

SEPTEMBER 5, 2018

They claim loyalty to your brand like it’s their favorite sports team. The post 3 Other Reasons Customers Contact Customer Service appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. And sometimes, just sometimes, your customers contact your center to offer praise or thanks.

Customer Service 52

Customer Service Sentiment Analysis Sports Customer Retention 52

Neosperience

FEBRUARY 27, 2023

At the crossroads between natural scenic attractions , the presence of sports facilities and walking routes, and the emotional resonance of material culture and traditions, mountain communities represent a popular destination for many Italians in both the winter and summer seasons.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Aquire

AUGUST 2, 2021

For example, if someone is looking for sports gear, the message could ask them if they want to know more about the available sports brands. Improve conversion with AI chatbots. AI-driven chatbots are already helping organizations improve engagement and boost conversion rates. 15 live chat best practices.

Sports 52

Sports Start-ups CRM AI 52

SugarCRM

APRIL 7, 2022

Sales is a full-contact sport—it typically requires internal resources to get from lead to revenue, and obviously, it requires customers, prospects, and sometimes partners. AI and machine learning can help analyze an organization’s lead prioritization, opportunity-to-close-won scoring, and Ideal Customer Profile alignment.

Technology 52

Technology Technology Sales Predictive Analytics 52

Lumoa

FEBRUARY 6, 2018

Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. Is the ecosystem of customer engagement tools and technologies integrated and seamless, or are they siloed?

CX 129

CX Customer Experience Education Machine Learning 129

Steven Van Belleghem

OCTOBER 29, 2020

When we think of personalization in the media, the extremely addictive algorithms of China’s platform company ByteDance’s newsapp Toutiao come to mind: not only is Toutiao incredibly fast when it comes to the publication of new content (for instance using bots to report on sports game), its AI filter is one of the best at personalizing.

Education 98

Education Entertainment Sports AI 98

CSAT.AI

SEPTEMBER 20, 2018

KPIs help call centers win in business, like scores in sports. The post How KPIs Help Call Centers Win in the Business Game appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. That is just a small piece of the KPIs that Dee has to manage every day.

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

Steven Van Belleghem

NOVEMBER 10, 2020

A bank moving into the sports industry. M-Pesa is not only a very lucrative business for Vodafone and Safaricom, it also offers them many insights into the African market. An internet giant easing into the education industry.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Steven Van Belleghem

SEPTEMBER 15, 2020

There’s New Zealand-based AI company Imagr, for instance, that endows shopping carts with the ability to recognize goods and automate check-outs. A beautiful example is the AI-powered organic tampon delivery service of Freda of which the deliveries can be synced to the user’s cycle. And of course that of Amazon’s strategy with Dash.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Zendesk

FEBRUARY 21, 2024

AI and chatbots AI chatbots can offer a convenient self-service experience for customers looking to buy products without involving an agent, or seamlessly connect a customer to a salesperson for help. Here are a few of the top tools to help you reach your sales goals.

Sales 52

Sales Social Media CRM B2B 52

Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. Aimee grew up a sports fan. From practitioner to advisor. Together, humans and technology drive consistency at scale.

Sports 26

Sports Technology Technology Machine Learning 26

Intercom

MAY 4, 2023

To meet rising customer expectations, focus on the customer in front of you and consider integrating AI technology to help employees better serve customers. ” Now, the couple were good sports. If you enjoy the discussion, check out more episodes of our podcast. They didn’t want to make anyone else feel bad.

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

SurveySensum

MAY 20, 2020

With this new AI-powered virtual experience, Amazon customers can now try on thousands of lipstick products, save photos on their devices to share with friends and ultimately purchase with greater confidence. Use of robots using AI and emotional intelligence is going to be the future world. Adidas: The athletic company has donated $3.2

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Zendesk

JUNE 3, 2021

Memory , a fully remote Norwegian AI startup, swears by the question game and suggests using Kahoot! Make hitting quotas a team sport. This on-the-spot quizzing can teach you a lot about your coworkers. to get the best possible prompts.

Gaming 105

Gaming Start-ups Sales Entertainment 105