AI Structured Data Touchpoint Unstructured Data 
VOZIQ
FEBRUARY 25, 2022
When the traditional customer retention model doesn’t operate as a whole, retention activities become fragmented across different channels and functions, making it challenging to leverage customer data from multiple touchpoints. Structured Data Over-reliance. to deal with customers requesting cancellation.
SurveySensum
MARCH 3, 2022
A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Predictive AI. Verint ForeSEE. Nice SATMETRIX. Conclusion.
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