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Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices

Comm100

Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and development will help ensure that your chatbot is effective, and that it meets customersexpectations every time.

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7 Ways to Improve Customer Focus

Aquire

With ever-evolving customer expectations, it can be challenging for businesses to differentiate themselves from the competition. A customer focus strategy ensures consumer needs are better met across all your interactions, reinforces the value your business brings and can set your company apart. Customer focus examples.