Alaska Customer Loyalty Customer Service Net Promoter Score 
Aquire
MARCH 9, 2022
A business that uses a customer focus strategy ensures that every decision they make and every aspect of the company, including its products, services, and daily operations, aligns with the customers’ interests. Customer focus vs. customer-centric. Improved customer loyalty. Centralize customer data.
InteractionMetrics
OCTOBER 16, 2023
Before placing the order, the customer reviews their order and feels confident. Unfortunately, the sweater is not the color that the customer imagined. The customer contacts customer service to initiate a refund. Minimize what you ask of your customers, and then minimize again. Don’t do that!
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