Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. In the SaaS business, however, onboarding has become a very usual practice. Social Media You might be wondering why social media is on the list.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. We use artificial intelligence (AI) more than we think—some of us speak with Siri or Alexa every day. What’s next for AI transparency?

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Callminer

OCTOBER 11, 2018

The folks we interact with are more than happy to share their experience with friends, family, and on social media – and we do everything it takes to ensure that experience is a positive, efficient and successful one. Educating on self-service results in a better customer experience. Smitha Baliga @Tele_Direct.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Zendesk

NOVEMBER 3, 2023

Generative artificial intelligence (GenAI) is an AI-powered technology that uses extensive libraries of information to generate new things, like stories, pictures, videos, music, and software code. Businesses can use both traditional and generative AI to analyze data. How does generative AI work?

AI 52

AI Machine Learning Artificial Intelligence ML 52

Comm100

OCTOBER 30, 2020

Bold360 lets you serve customers with an AI bot across live chat and social media from one spot. Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe.

Technology 59

Technology Technology AI Artificial Intelligence 59

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. In SaaS business, however, onboarding has become a very usual practice. social media You might be wondering why social media is on the list.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Comm100

JANUARY 29, 2021

Bold360 lets you serve customers with an AI bot across live chat and social media from one spot. Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe.

Technology 52

Technology Technology AI Artificial Intelligence 52