Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Companies in the healthcare industry must be sure they maintain HIPAA compliance while using AI. For example: Steven T.

AI 52

AI CX Artificial Intelligence Technology 52

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Employee engagement.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Callminer

AUGUST 1, 2017

Compliance missteps occur. Customer service diminishes. Depending on the business, these factors can be customer satisfaction, new sales, lifetime value of customers, and first call resolution rate that should also be measured to have a good balance between efficiency and effectiveness in a campaign.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132