Lumoa

JANUARY 24, 2024

Along with its perfect record-keeping and feedback-gathering features, this platform also boasts generative artificial intelligence (AI) , machine learning (ML), and natural language processing (NLP) capabilities, allowing it to prepare smart, actionable customer feedback reports for CXOs to act on.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Push Metrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations. So let’s start! ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Callminer

OCTOBER 11, 2018

In addition to closing the loop with conversion data, call centers can further leverage back-end conversion rates through robust technology that offers a view into the full lead lifecycle from end to end. In our industry, this would include student enrollment data being shared from higher education partners (colleges and universities).

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations. So let’s start! ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

DECEMBER 20, 2023

Resolution Rate When a customer reaches out with a question or problem, your aim is to close the loop. Plus, because ERICA is guided by artificial intelligence (AI), it always gives the right information. First Response Time = (Sum of response times for all queries/Total number of queries) 4.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

SurveySensum

MAY 19, 2023

Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Artificial Intelligence: With AI, banks can improve and automate their customer support, making the service more efficient. Close the loop by contacting detractors to let them know that their feedback has been heard and acted upon.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

APRIL 5, 2022

Analyze and identify top customer complaints and sentiments automatically using machine learning and artificial intelligence-enabled text and sentiment analytics. ? This tool lets you tag negative and positive messages, automate support, and close the loop quickly. Text and Sentiment Analytics.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

JULY 20, 2023

Get instant detractor alerts on your CRM so you can close the loop in time. For example, adopting e-commerce platforms, or leveraging artificial intelligence to personalize customer experiences. Painpoint 3: Addressing Cart Abandonment Have you ever experienced the frustration of cart abandonment in your industry?

Retail 52

Retail Customer Feedback CX Social Media 52