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The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). Machine Learning (ML) Integration: Stay ahead of the curve.

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The Fourth Industrial Revolution: How automation and AI will impact manufacturing

Zendesk

This digital revolution in manufacturing includes the development of Artificial Intelligence (AI), which involves using technology to automate complex tasks and discovering patterns in the manufacturing processes that can be used to improve workflow. Intelligent technology. Security and compliance. An evolving workforce.

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7 Proven Strategies to Enhance Efficiency in Auto Loan Originations

Lightico

Leveraging machine learning algorithms can enhance predictive capabilities, enabling lenders to assess creditworthiness efficiently and expedite loan approvals. E-Signatures not only save time but also enhance security and compliance by providing a tamper-proof audit trail.

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10 Tips for Creating a Great WhatsApp Business Chatbot

CommBox

Powered by machine learning capabilities, the WhatsApp business chatbot understands human behavior and communicates more naturally, just like speaking with a person. WhatsApp includes an API (“Application Programming Interface”) that allows service providers to adopt artificial intelligence into WhatsApp. WhatsApp API?

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11 Keys to Designing Effective IVAs

DMG Consulting

Recent advancements in artificial intelligence, coupled with consumer partiality for digital channels, are driving interest in and adoption of intelligent virtual assistants (IVAs) and a related technology, robotic process automation (RPA), or “bots.” 11 Keys to Designing Effective IVAs. By Donna Fluss. Final Thoughts on IVAs.

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Best AI Chatbot Features to Win More Sales

Ameyo Callversations

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. AI chatbots offer multi-faceted benefits to companies looking to automate sales, customer communication, onboarding, and compliance functions. It enables an omnichannel experience to customers.

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