This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Artificial Intelligence Remove Compliance Remove Real Estate Remove Touchpoint
article thumbnail

Contact Centers’ Digital Transformation Has Only Begun

DMG Consulting

MARCH 30, 2021

Companies have reduced their physical presence and, whenever possible, real estate costs. Enterprises need to continue to focus on enhancing the customer experience (CX) in all touchpoints, not just in the contact center. Any business activity that could feasibly go virtual made the leap.

Contact Center 79
Contact Center Real Estate Artificial Intelligence Compliance 79
article thumbnail

Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

SEPTEMBER 20, 2021

The playbook for the “new normal” will likely follow three major trends: the migration to the cloud, digital transformation, and the adoption of smart technologies (artificial intelligence and automation). Work-From-Home Is Essential for the Future.

Contact Center 48
Contact Center Real Estate Artificial Intelligence Compliance 48
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024