Artificial Intelligence Contact Center Technology Transportation 
DMG Consulting
OCTOBER 13, 2023
AI: The Future Brain of Contact Centers View this article on the publisher’s website. Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. But the technology is just one piece of the challenge. It’s impossible without an AI brain.
Execs In The Know
FEBRUARY 7, 2024
” The idea of a talking, decision-making artificial intelligence like KITT wasn’t just cool; it felt like a peek into the future. But with cobot technology, you never even build the monorail in the first place. Cobots Applied to Customer Care So how does all of this connect to AI and automation for contact centers?
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DMG Consulting
APRIL 20, 2020
What’s New in the World of Contact Center WFM. With so much going on in the world and many “fires” to put out, it’s tough to think about the future of our contact centers. The most important task for contact center leaders is to take care of their employees. By Donna Fluss.
Execs In The Know
JANUARY 23, 2024
Using Technology to Support Workers – Not Replace Them At the same time the surge in artificial intelligence (AI) capabilities has inspired both optimism and trepidation among technology industry leaders. Integrating AI into a company’s workflow is both a technological and cultural challenge. helping people.
Uniphore
JANUARY 25, 2022
However, in artificial intelligence (AI), the feeling is anything but cautious. As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Expect those numbers to grow as the technology matures and video becomes a more prevalent – and even preferred – CX channel.
DMG Consulting
MAY 21, 2020
We’ve entered the new decade with great momentum in technological innovation. Startups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that will change the way we live our lives and conduct business over the next ten to twenty years. Like what you’re reading?
Steven Van Belleghem
MAY 19, 2020
Here are the components of the contact center of the future: A Hybrid Model. Usage of smart technology. Contact centres are not “safe” from that at all. Thanks to all contact center experts for sharing their expertise and wisdom. What was the biggest challenge for contact centers to work remotely?
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