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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. CX Intelligence Summit April 10, Boston, MA. Join us in Washington, D.C. This is it.

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5 Ways to Use AI to Support Your Support Team

TeamSupport

It’s no secret that the customer experience (CX) has risen to the top priorities of most companies today. More companies are incorporating artificial intelligence (AI) into their customer support teams to improve relationships. Fortunately, this process doesn’t need to continue in the future. This is where AI helps.