Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Fonolo

JANUARY 4, 2022

6 Secrets for Boosing Customer Satisfaction in Your Contact Center. 80% of companies use customer satisfaction scores to analyze customer experience and improve it. The customer experience management market worldwide is worth as much as $7.6 How to Create a Customer Service Strategy.

Customer Service 142

Customer Service Social Media Contact Center Artificial Intelligence 142

Fonolo

APRIL 4, 2023

Thanks to the rise of AI and other emerging technologies, contact centers can provide personalized experiences and resolve issues quickly. Source: Forrester 6 Secrets for Boosing Customer Satisfaction in Your Contact Center 80% of companies use customer satisfaction scores to analyze customer experience and improve it.

Contact Center 81

Contact Center Customer Service Social Media Artificial Intelligence 81

Sprinklr

JULY 1, 2021

It makes you wonder: how many customer relationships could you salvage if you predicted CSAT earlier? Artificial intelligence, real-time results. ” The same holds true for customer interactions across your digital customer care channels. .” But what if AI could make it easier? Download Now.

Artificial Intelligence 59

Artificial Intelligence AI Social Media Customer Satisfaction 59

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. ACT ON CUSTOMER FEEDBACK!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. Having a person listening to every call and transcribing them isn’t really an effective strategy.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83