Remove Artificial Intelligence Remove Customer Relationship Remove Massachusetts Remove Omnichannel
article thumbnail

How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

To accommodate the growing number of digital channels, organizations are now moving to an omnichannel support model, which we’ll look at more in the next chapter. The state of customer service has also seen a rise in the agent experience, or AX. Adopt omnichannel .