Artificial Intelligence, Customer Satisfaction, Omnichannel and Predictive Analytics

The essential Artificial Intelligence (AI) glossary for contact centres

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

Artificial Intelligence

Artificial Intelligence AI Sentiment Analysis Machine Learning

Elevating Customer Support: Five Goals to Strive for in 2024

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests. Bottom line: Know your customer better than they know themselves.

Artificial Intelligence

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning

Interaction Analytics: Listening in on the Omnichannel Customer Journey

DMG Consulting

APRIL 14, 2023

Interaction Analytics: Listening in on the Omnichannel Customer Journey View this article on the publisher’s website. Interaction analytics (IA) literally listens to (or reads) the voice of the customer and interprets what they are saying (or writing) and how they feel about a company, product, or service.

Omnichannel

Omnichannel Sentiment Analysis Net Promoter Score Contact Center

Webinars

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Save Your Agents’ Time and Reduce Customer Service Costs with a Live Chatbot

CommBox

DECEMBER 6, 2023

Live chatbots ability to handle routine tasks, engage in real-time interactions, and swiftly address customer queries positions them as valuable assets in achieving operational excellence. Optimized Response Times: By engaging in real-time interactions and swiftly addressing customer queries, live chatbots streamline response times.

Customer Service

Customer Service Artificial Intelligence E-commerce Customer Satisfaction

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score

Net Promoter Score Customer Experience B2C Social Media

Top 16 call center features you need to know in 2022?

Hodusoft

NOVEMBER 24, 2021

Mapping customer journeys through a single dashboard in real-time and generating custom reports can go a long way in adding value to your brand. Furthermore, advanced predictive analytics can provide insights that can assist sales-based customer service providers in identifying the best sales and retention opportunities.

Artificial Intelligence

Artificial Intelligence Social Media CRM Omnichannel

Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022

Shep Hyken

JULY 8, 2022

This could be investing in new tools, changing processes, or adding new people to your team against customers. Today we open the main customer service areas in anticipation of 2022. This helps you make better product decisions, increase customer satisfaction and retain more customers overall. .

Predictive Analytics

Predictive Analytics Customer Service Hospitality Hospitality

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Hodusoft

FEBRUARY 29, 2024

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. A revolutionary call center should employ predictive analytics, monitoring tools, and proactive outreach to identify and resolve potential issues before they impact the customer.

Artificial Intelligence

Artificial Intelligence Social Media Compliance Technology

Customer Experience Strategy: An A to Z Glossary

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score

Net Promoter Score Customer Experience B2C CEM

11 Customer Experience Trends that you must track in 2022

SurveySensum

JANUARY 26, 2022

A recent survey by Adobe said that companies adopting omnichannel customer engagement have the potential to boost their closure rates by 25% and can even view a 10% hike in growth. . This has been pretty much the core reason for companies to drift more towards adopting an omnichannel experience for customers.

Customer Experience

Customer Experience Contact Center Machine Learning Omnichannel

A beginner’s guide to generative AI for business

Zendesk

NOVEMBER 3, 2023

Benefits of generative AI Challenges with generative AI How to use generative AI for customer service Frequently asked questions What is generative AI? That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. How does generative AI work?

AI

AI Machine Learning Artificial Intelligence ML

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score

Net Promoter Score Customer Experience B2C CEM

Predictive Lead Scoring: A Path to Profitable Growth

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. The Attributes of Predictive Lead Scoring.

Machine Learning

Machine Learning Artificial Intelligence Sales Predictive Analytics

Contact Center Technology Stack: The (Immediate) Transformation You Need?

Ameyo Callversations

APRIL 21, 2022

Contact centers should see their operations as a seamless omnichannel customer experience hub instead of a physical-digital patchwork. Providing customer support in the local language has numerous benefits. In addition, it can also help to create a competitive advantage as not all businesses offer this level of customer service.

Contact Center

Contact Center Technology Technology Unstructured Data

Tech Customer Success

The essential Artificial Intelligence (AI) glossary for contact centres

Elevating Customer Support: Five Goals to Strive for in 2024

Webinars

Trending Sources

Interaction Analytics: Listening in on the Omnichannel Customer Journey

Webinars

Save Your Agents’ Time and Reduce Customer Service Costs with a Live Chatbot

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Top 16 call center features you need to know in 2022?

Guest Post: 6 Customer Service Trends That You’ll Want to Adopt in 2022

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift

Customer Experience Strategy: An A to Z Glossary

11 Customer Experience Trends that you must track in 2022

A beginner’s guide to generative AI for business

A to Z Guide to Customer Experience Definitions and Terms

Predictive Lead Scoring: A Path to Profitable Growth

Contact Center Technology Stack: The (Immediate) Transformation You Need?

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