Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. Video will be Preferred CX Platform.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Doing CX Right

JULY 14, 2020

Given the increased focus, employees and leaders with CX skills are in great demand. While on the job training and reading books provide great learnings, getting CX certified from a formal university program can accelerate your career. 5 REASONS TO GET CX CERTIFIED FROM ANY THESE SCHOOLS: FLEXIBILIT Y & CONVENIENCE.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Fonolo

MARCH 25, 2019

One thing is clear: Everyone is talking about artificial intelligence (AI) these days. We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company. He has vast experience in the world of AI & CX. What the Future Holds.

Artificial Intelligence 70

Artificial Intelligence AI Contact Center Machine Learning 70

Fonolo

MARCH 7, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. As you can see, CX technology is always a big part of the story.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Fonolo

JUNE 6, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). We’ll talk about: Artificial Intelligence (AI). Frank Schneider is CEO of Speakeasy AI, an artificial intelligence listening company.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

Experience Investigators

MARCH 8, 2021

And what’s most important to prioritize in education? Let’s dig into some of the ways you can create the right environment for the right education to create a customer-centric culture. That means ideally having some foundational pieces in place, like your CX Mission Statement and your CX Success Statement. .

Customer Experience 98

Customer Experience Customer Journey Map Education Artificial Intelligence 98

Fonolo

AUGUST 30, 2018

Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. We’ll talk about: How AI Can be Used to Create Better CX. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Plus so Much More!

AI 73

AI Artificial Intelligence Contact Center Customer Experience 73

Shep Hyken

SEPTEMBER 10, 2021

A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. . Expectation: Customers expect innovation. Customers expect constant innovation. Innovation should be customer-centric. .

Customer Experience 90

Customer Experience Artificial Intelligence Customer Expectations Innovation 90

Fonolo

SEPTEMBER 20, 2018

When it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. A simple way to get the ball rolling on educating others about the positive side to AI is by pointing towards its history and origin. It all began in 1955 when John McCarthy first coined the term ‘artificial intelligence’.

AI 65

AI Artificial Intelligence Machine Learning Non-Profits 65

Fonolo

SEPTEMBER 12, 2018

Artificial Intelligence (AI) has invaded our lives and is fundamentally redefining the way we work. We’ll talk about: How AI Can be Used to Create Better CX. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Plus so Much More!

Artificial Intelligence 59

Artificial Intelligence Contact Center AI Innovation 59

SurveySensum

DECEMBER 29, 2023

These technological advancements augment patient engagement and optimize operational efficiency, positioning healthcare institutions at the forefront of innovation. Ethics and Governance of Artificial Intelligence for Health. The Impact of Artificial Intelligence in Drug Discovery. Nature, 577(7788), 89–94.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. CX Pulse Podcast Listen here Best for: Real-time customer service insights CX Pulse Podcast is apt for businesses interested in keeping their finger on the pulse of customer service trends.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. Magazine as one of the fastest-growing companies in America.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. Customers want unique, special and innovative.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Execs In The Know

OCTOBER 29, 2021

As customer expectations evolved, so too did Malwarebytes’ approach to support, turning to deflection-inducing innovations, including internal collaboration with product and engineering, as well as the introduction of a new chatbot to reduce ticket volumes. As you can see, CX technology is always a big part of the story.

Artificial Intelligence 52

Artificial Intelligence Engineering CX Education 52

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). We’ll talk about: How AI Can be Used to Create Better CX. So, this is a “balance of forces” question.

AI 89

AI Customer Service Contact Center Artificial Intelligence 89

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

SugarCRM

JUNE 25, 2020

More recently, there is a shifting focus on the customer experience (CX), and businesses see that as a reason to invest in CRM technology. The problem is that in most cases, there is no CX strategy. What is our CX strategy, and what customer data do we need when to improve the customer experience?

CRM 49

CRM Education Artificial Intelligence Customer Relationship Management 49

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). We’ll talk about: How AI Can be Used to Create Better CX. So, this is a “balance of forces” question.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

SugarCRM

JUNE 6, 2022

Our virtual event allowed us to connect with customers in a meaningful way to uncover the latest Sugar innovations, glean inspiration from fellow users, and formulate an equation for success with Sugar to address those challenges. Year of Innovations You Need and Asked for. Let’s see how we have managed it! The Path Forward.

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

Fonolo

SEPTEMBER 4, 2018

We’ll talk about: How AI Can be Used to Create Better CX. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery. Webinar: The Impact of AI in Customer Experience.

AI 209

AI Contact Center Start-ups Innovation 209

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Increase customer awareness about the category and its benefits through targeted marketing campaigns, educational content, and storytelling.

Retail 52

Retail Customer Feedback CX Social Media 52

DMG Consulting

FEBRUARY 7, 2018

As seen in Figure 1, the top 10 enterprise servicing goals for 2018 are: Delivering an outstanding CX. While there were clear industry trends, the diversity of the objectives selected reflects a broad interest in improving many operational and technical areas. Top 10 for 2018. Improving productivity. Increasing use of self-service.

Net Promoter Score 48

Net Promoter Score Customer Journey Map Contact Center Artificial Intelligence 48

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). What are Chatbots? .

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Qualtrics

JULY 15, 2019

Amazon has been on the forefront of several innovations in terms of its logistics operation, with a whole host of options designed to make getting products from their warehouse to your doorstep with minimal effort on the user’s part. Learn more about creating Mobile CX in our webinar. Delivery and returns. Product Experience.

E-commerce 37

E-commerce Customer Experience Social Media Retail 37