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Part 1: How Artificial Intelligence Is Affecting the B2B Customer Support Sector

TeamSupport

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. While this may seem contradictory, artificial intelligence can play a key part in helping clients find relevant information more efficiently.

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How Technology Can Help Humanize Customer Support

TeamSupport

Artificial intelligence (AI) and Machine Learning. Artificial intelligence and machine learning studies consumer behavior and purchasing habits. About Kristin Mortis Kristin Mortis is a Marketing Manager with 8+ years of experience at TDInsights based out of Plano, Texas.

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Data, AI emerge as hot topics at CCW Austin

1 to 1

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

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5 Tips to Build a World-Class B2B Customer Support Organization

TeamSupport

About Kristin Mortis Kristin Mortis is a Marketing Manager with 8+ years of experience at TDInsights based out of Plano, Texas. She writes about B2B Marketing, Big Data, Artificial Intelligence, and other technological innovations.

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Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. That’s when my journey with YETI began.

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Bullhorn Engage 2019: Emotional Intelligence, Innovation and Insights

SugarCRM

Another notable element of the three-day conference was the thematic presence of “innovation.” While automation and AI can’t replace the human side of recruiting and staffing, it’s necessary to embrace the power of those tools to continue growing your company for the next stage of innovation. You can’t opt out of technology.