Intercom

MAY 31, 2023

All in all, it can be a bit overwhelming, so we’ve compiled a list of concepts and terms to help you better understand the brave new world of artificial intelligence. If you’d like to get more of our content about AI and automation delivered to your inbox, be sure to subscribe to our regular newsletter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

Confirmit

JANUARY 16, 2020

Seamlessly integrate data from and to third-party business systems to generate richer, more actionable business insights. Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data.

Unstructured Data 52

Unstructured Data Sentiment Analysis Close the Loop Artificial Intelligence 52

SugarCRM

MAY 3, 2021

For most companies using mediocre software, dark data can pose more risk than opportunity. But there’s light at the end of this data black hole: Artificial intelligence (AI) developers learned how to leverage unstructured data to generate predictive capabilities, helping companies utilize the unused data.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data AI Machine Learning 26

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. Analyze customer data to predict and reduce churn. But what exactly does it mean to use AI throughout the customer journey?

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Sprinklr

OCTOBER 7, 2021

Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Spending time on manual data collection means less time for analysis and insights and creates delays in communicating those insights to key stakeholders. Content strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Modern feedback analytics tools—like Lumoa—mean you’re no longer blocked by the amount of data or tools used across your organization.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Confirmit

OCTOBER 11, 2018

Seamlessly integrate data from and to third party business systems to generate richer, more actionable business insights. Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data.

Unstructured Data 40

Unstructured Data Sentiment Analysis Close the Loop Artificial Intelligence 40

Intercom, Inc.

SEPTEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. It’s all about artificial intelligence and machine learning. The hype strikes back.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Shep Hyken

APRIL 8, 2022

petabytes of unstructured data from 1 million customers every hour. Retailers are consequently turning to Artificial Intelligence (AI)-powered, cloud-based contact center software to become the new hub of customer intelligence, as well as a facilitator of more personalized, in-the-moment, and profitable customer experiences. .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Execs In The Know

MARCH 4, 2022

By aggregating structured and unstructured data from every customer touchpoint, customer journey analytics provides a comprehensive, end-to-end view of the journey your customers take from the first introduction to post-purchase experiences. What benefits will your company gain from customer journey analytics? About CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SurveySensum

APRIL 12, 2022

Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from the unstructured data with its text analysis and gives you actionable insights. Thinking of integrations, now? .

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

SugarCRM

APRIL 26, 2021

But Sugar’s tools go one step further, analyzing and interpreting the data that’s available to you and making predictions about it so you can decide your company’s next course of action. If you’re ready to discuss how Sugar can help your company smash its data silos, reach out to us to schedule a demo or for more specialized assistance.

Unstructured Data 59

Unstructured Data CRM Finance Artificial Intelligence 59

1 to 1

JUNE 29, 2023

The scale and speed of AI can be put to work to find insights across millions of unstructured data points, said Fabrice Martin of Qualtrics. Ginger Conlon from Genesys emphasized the importance of making sure AI is done with the customer experience top of mind. Hear more from them in their own words in the video below.

AI 26

AI Unstructured Data CX Contact Center 26

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Because of the data-backed content, such campaigns will likely have higher conversion rates.

CRM 26

CRM AI Invoicing Predictive Analytics 26

Ameyo Callversations

APRIL 21, 2022

Apart from Conversational AI, Artificial intelligence projects will help employees or customer service agents be more productive by performing repetitive tasks. In addition, cloud-based analytics engines and unstructured data processing will help decipher the insights hidden in the data.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Adrian Swinscoe

OCTOBER 12, 2023

Nate joins me today to talk about the recent […] The post Brands don’t need more feedback or survey data to better understand their customers – Interview with Nate Sanders of Artifact first appeared on Adrian Swinscoe. Today’s interview is with Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company.

Unstructured Data 100

Unstructured Data Customer Experience Artificial Intelligence Business Growth 100

Steven Van Belleghem

MAY 19, 2020

While the customer contact sector has always been at the forefront of innovative solutions and while we are convinced that artificial intelligence will play a big role in optimizing the customer contact between companies and customers, the human touch is now more than ever the most important factor in the contact center.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52